Dear Valued Clients & Customers,
In light of the uncertainty we are all facing daily (possibly hourly now) with the outbreak of COVID-19 (Coronavirus), we wanted to write to you to keep you informed of the steps we’ve taken to ensure we are prepared f
or all scenarios and to inform you of the measures we are taking to ensure that we are well placed to continue to serve you over this unpredictable period.
The team at 918 Coffee Co are focused on continuing to supply Eco Roasted Coffee up and down the country, and overseas. Please rest assured, we're very much Open for Business as usual and are still making and delivering deliciously responsible coffee to all our customers. We’ve taken all available steps needed to try and ensure your supplies do not run low and every order will continue to be delivered to you as usual.
At the time of writing (19th March) it remains business as usual for us at 918 Coffee. We recognise that the coronavirus outbreak is a rapidly developing situation and we are mindful that this situation may change. We are monitoring these changes and we have an external Health & Safety agent, Peninsula who are also keeping us regularly updated.
Should restrictions come into place that may impact the service we provide, from our key suppliers, the Government or internal issues, we will inform you of this if/when it happens.
We have restricted the access to the Roastery floor to Staff Only. Deliveries may still be collected, however these will be brought to you by a member of our team. If you have any symptoms, however slight please may we ask that you do not collect and instead request your order is delivered.
We have increased our already frequent hand washing, undertaken extra Roastery & office cleaning, requested no hand shaking and reduced the visitors to the Roastery to only those essential to operating our business. We have maximised the use we make of technology. Video conferencing enables us to continue successfully running the business whilst minimising the number of visitors to the Roastery. We are working hard to ensure we provide the best possible care to you during this period and continue to effectively serve you. We will continue to monitor the situation as update as required.
Our response to the Coronavirus is Business As Usual for as long as we are all fit and well and we have orders to fulfil! If you have any questions please do contact me. Many thanks everyone and stay safe. Chanel Cornelius Compliance & Sustainability 918 Coffee Co Inventors of globally recognised Coffe-Eco System & creators of ECO ROAST Technology